Questions & answers
Everything you
Everything you
wanted to ask.
The questions buyers actually send us, answered without the sales gloss. If yours isn't here, call — a person picks up.
Buying
Can I see the machine before I buy?+
Yes — you are always welcome at our lot in . If you cannot travel, we film a full walk-around video including the parts most sellers skip. Ask and we usually film it the same day.
Does reserving cost anything?+
No. Reserving takes it off the market while we prepare your paperwork, and it costs nothing. You only pay after you have read and signed the Purchase Agreement.
Is the listed price negotiable?+
We price to the market rather than padding for haggling, so there is usually less room than you would expect. That said, if you have found genuine comparables, tell us — we would rather have the conversation than lose you.
Do you take trade-ins?+
Often, yes. Send us the details through the consignment form and we will tell you whether we would take it in trade or sell it for you on consignment.
Payment
How do I pay?+
By bank wire transfer to a corporate account in the name Heavy, against an invoice that matches your signed agreement. Every invoice carries a unique reference that ties your payment to your contract.
Do you ever ask for gift cards, crypto or payment apps?+
Never. If anyone contacts you claiming to be from Heavy and asks for payment by gift card, cryptocurrency, a wire app or to a personal account, it is not us. Stop and call .
Can I finance the purchase?+
Yes, through your own bank, credit union or a specialist lender. We do not originate loans, but we provide every document a lender asks for — usually the same business day.
Delivery
Where do you deliver?+
To all 48 contiguous states, through vetted carriers. You receive the carrier details, a pickup window and a tracking reference when it is dispatched.
What does delivery cost?+
Transport is quoted separately from the purchase price so you can see it clearly and compare. As a rough guide it runs around $0.60 per mile from ,; the calculator on each listing gives an estimate.
How long does it take?+
Most deliveries arrive within 5–12 days of dispatch, depending on distance, route and season. We confirm an ETA when the carrier is assigned and tell you promptly if it moves.
Can I collect it myself?+
Of course. Let us know when you are coming so it is prepped and the paperwork is ready to sign.
After delivery
What is the 10-day inspection period?+
From the day your machine is delivered you have 10 days to inspect it properly — run every system, drive it, put an independent mechanic on it. The sale is not final until that window closes.
What if it is not as described?+
Tell us inside the window with photos or a report. If it does not match the listing, we arrange collection at our cost and refund you in full within 24 hours of it being collected.
What if I just change my mind?+
A change of heart alone is not covered — the inspection period exists to protect you against something that is not what we said it was. Talk to us anyway; we would rather find a solution than argue.
Who handles the title?+
We do. Once you confirm you are keeping it, we complete the bill of sale and title transfer and send you copies for your records.
Still stuck?
Ask us directly.
We answer every message within 48 hours, Monday through Friday.