Everything you
wanted to ask.

Most lanes have a truck inside one to five days of booking. Busy corridors are often next day; a farm road three hours from an interstate takes longer, and we will tell you that instead of promising a date we cannot hold.

The quote we send is the price you pay, as long as what arrives is what you described. If the vehicle turns out not to run, or it is two feet taller than you said, the rate changes — that is a different truck.

Not before a carrier is assigned to your dates. Nobody should be taking money from you to " . "'search'" . " for a truck.

Never. If anyone contacts you claiming to be from Heavy and asks for payment by gift card, cryptocurrency, a wire app or to a personal account, it is not us. Stop and call .

A quarter tank of fuel and nothing else, really. Personal items are not cargo, so they are not insured, they add weight the carrier is liable for, and they are what DOT inspections stop trucks over.

That is fine, but say so when you book. A non-running vehicle needs a winch and a spot at the end of the trailer, and the rate is higher because loading takes longer.

Open is what new cars ride on and it is right for almost everything. Enclosed is worth it for a classic, an exotic, fresh paint or anything whose value you would hate to argue about.

Yes, and it matters more than people think. The pick-up walk-around records existing damage, and you cannot document a scratch under a layer of dirt.

All 48 contiguous states. Alaska, Hawaii and cross-border moves are quoted separately because they involve a boat, a broker or both.

Roughly 500 miles a day once it is rolling, plus the pick-up window. Coast to coast is usually five to eight days. Winter in the mountain states adds days no carrier can promise away.

You get a tracking reference and the driver's phone number. Call him — he knows where the truck is better than anyone in an office does.

Yes, at both ends: somebody over 18 to do the walk-around and sign the Bill of Lading. It can be a friend or a neighbour, as long as you tell us who.

Write it on the Bill of Lading before the driver leaves, photograph it there, and call us the same day. A clean signature says the vehicle arrived as it left, and that is very hard to unsay afterwards.

The carrier's cargo policy, not your personal insurer and not your no-claims record. We verify that policy is in force before he is given the load, and we will send you the certificate if you ask.

We open it the day you call and stay on it with you. Straightforward claims settle in weeks rather than months; the ones that drag are the ones with no photographs.

Damage already noted at pick-up, personal items left inside, mechanical failure the transport did not cause, and road dust on an open trailer — that is what open means.