Every carrier who moves a vehicle for us carries cargo insurance in force, verified against the federal register before he is given a load. Here is what that covers, what it does not, and what to do if something goes wrong.
While your vehicle is on the trailer it is covered by the carrier's cargo policy. If it is damaged in transit, the claim goes to that policy — not to your personal insurer, and not to your no-claims record.
New damage goes on the delivery copy of the Bill of Lading, in writing, while the driver is still there. A signature with nothing written on it says the vehicle arrived as it left — and that is very hard to unsay afterwards.
Wide shot with the trailer in frame, then close-ups. Daylight if you can. Photos taken at the kerb are worth more than photos taken in your garage the next morning.
or . We open the claim with the carrier's insurer and stay on it with you. You are not left to argue with a company you never chose.
We will send you the carrier's insurance certificate before pick-up if you want to see it.