Refund
Policy.
Every purchase includes a 10-day inspection period after delivery. This page sets out exactly how it works, what qualifies and how fast you get your money back.
Last updated: September 2026
1. The inspection period
From the day your machine is delivered you have 10 business days to inspect it and confirm it matches the description, photographs and specifications shown on our website at the time of sale.
Use the time properly: run every system, drive it, and have an independent technician look at it if you want to.
2. What qualifies for a return
A return is approved where it does not match how it was described at the point of sale. To be eligible:
- The request is submitted within 10 business days of delivery
- It is in the same condition as delivered — no new damage, unauthorised modification or excessive use
- All documentation supplied at delivery is returned with it
- The title has not been registered in your name
3. What does not qualify
- A request made after the inspection window has closed
- Damage, modification or misuse that occurred after delivery
- Anything that has already been titled or registered to you
- A change of mind where it is exactly as described
If you are in this position anyway, talk to us — we would rather find a workable solution than leave you stuck.
4. How to request a return
Contact us inside the inspection window:
Describe the issue clearly and send photographs or an inspection report. We review and respond within 48 hours on business days.
5. Return transport
Where a return is approved because it does not match its listing, Heavy Satelit arranges and pays for collection. You are not asked to organize or fund transport back to us.
6. Refund processing
Once it is collected and checked, a full refund of the purchase price is issued within 24 hours, back to the account the payment came from. Transport costs you paid on the original delivery are refunded as well where the return is our responsibility.
7. Disputes
If we disagree about whether something matches its description, we will work through it with you directly and, where useful, accept an independent inspection report from a qualified technician of your choosing. Write to .